All Publications

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Paper

Remittances to Latin America and the Caribbean in 2021: Migrant Efforts During the COVID-19 Crisis

This  report  focuses on the flows of remittances received by each country and sub-region in Latin America and the Caribbean in 2021 and hopes to provide input for decision-making on migration and remittances. 

Paper

The Business Case for Linkage With Informal Savings

This note summarizes practices and lessons learned from the Savings at the Frontier program on providing funding and technical assistance to financial service providers.

Paper

The Global Findex Database: Financial Inclusion, Digital Payments, and Resilience in the Age of COVID-19

This edition of the Global Findex database contains updated indicators on access to and use of formal and informal financial services and digital payments, and offers insights into the behaviors that enable financial resilience.

Slide Deck

"Yes I Get It. Small Deposits Do Make Sense." - Lessons From a Pilot With Airtel Payments Bank on Client Communication

This slide deck charts the journey of a pilot on behavioral communication to encourage women to make small saving deposits.

Guide / Toolkit

Building Cyber Resilience for Digital Financial Inclusion and Innovation

The Cyber Resilience Toolkit provides a guide to strengthening cybersecurity and effectively handling cyber incidents for financial service providers.

Paper

Fintech: Financial Inclusion or Exclusion?

This paper examines two research questions. First, does fintech improve digital financial inclusion? Second, are there segments of society that are not included because they do not have the capacity and means to adopt fintech – such as women, the poor and people living in rural areas?

Paper

How Can Financial Services Support Platform Work? Insights from Five Emerging Markets

Based on research with platforms and their workers across five countries, this report describes the platform ecosystem in emerging markets, the experiences of workers and sellers in key sectors, and how financial services can help these workers improve their livelihoods.

Slide Deck

How Well Do Indians Use Cash-In & Cash-Out (CICO) Agents, and Can This Usage Increase?

This strategic insights deck combines findings from MSC’s multiple national-level studies offering a set of practical recommendations for the service providers to help them increase customer footfall at agent points.

Case Study

Informed Design: A Case Study Series (UNCDF/WMBL)

This study examines Women's Micro Bank Limited and UNCDF's design of a branchless banking solution, the Mama Bank Access Point initiative, which serves unbanked women in rural Papua New Guinea. 

Paper

Integrating Digital Financial Services Into a National Financial Inclusion Strategy

This guideline note provides actionable guidance on how to properly integrate digital financial services into a national financial inclusion strategy to have a positive impact on end-users.