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Peoples Bank of Caraga in Philippines Listens to Members: Customer Satisfaction Survey
Lessons on improving the effectiveness of the survey tool in relation to SPM Universal Standards
Poverty Profile of Ziqitza’s Clients
Understanding the poverty outreach of a health care facility provider
Regaining Momentum? Update on Microinsurance in South Africa
Assessing the state of the microinsurance industry in South Africa
Regulatory Approaches to Mobile Financial Services in Latin America
Understanding experiences in implementing mobile financial services
Resolving Client Complaints: Mechanisms Employed at Ujjivan Financial Services Pvt. Ltd.
Evaluating benefits of client complaints mechanisms for improving service delivery
Single Mothers and the Earned Income Tax Credit: Insurance without Disincentives?
Studying the effects of insurance provided by a U.S. cash transfer program on single mothers
The Art of the Responsible Exit in Microfinance Equity Sales
Studying practices that support responsible exits from MFIs
The Impact of Integrated Financial Services for Young People in Mali: A Comprehensive Research Report for the Freedom from Hunger Advanced Integrated Microfinance for Youth Project
Understanding the impact of an integrated savings program designed for youth in Mali
The Regulation of Mobile Money in Emerging Markets
Discussing suitable regulatory frameworks for mobile money
Women’s Leadership in Mexican Credit Unions: A Study of Barriers and Opportunities
Gaining insights into the obstacles and attributes of women leaders in Mexican credit unions