Displaying 31 - 40 of 89
ADRA Peru: Recruiting and Selecting Mission-Driven Staff
Social performance management case study on employee commitment to social goals
FODEMI Ecuador: Balancing Financial and Social Performance
Documenting the strategic alliance between World Vision, VisionFund International, and FODEMI
AMK Cambodia: Using Client Data to Inform the Strategy
Social performance management case study on monitoring progress toward social goals
Vision Fund Uganda: Piloting and Using the PPI
Case study with recommendations on improving effectiveness in relation to SPM Universal Standards
Opportunity Bank Serbia: Implementing a Strategic Plan for SPM
Case study on the role of governance in avoiding mission drift
Arvand Tajikistan: Using Mystery Shopping to Understand Clients
Social performance management case study on the use of market research techniques
Visión Banco: Creating a Comprehensive Staff Training Program
Case study on Paraguayan bank's implementation of social performance standards
UGAFODE Uganda: Listening to Client Complaints
Case study on a complaint handling system in relation to SPM Universal Standards
CREZCAMOS Colombia: Providing Transparent Information to Clients
Social performance management case study on four of the essential practices for transparency
AMFIU: Supporting Improved Compliance with the Universal Standards in Uganda
How the national microfinance association helped its members define and monitor their social goals