Fonkoze, Haiti: SPM in Practice

The 'SPM in Practice series' emerges from the experience of the Imp-Act Consortium Global Learning Programme on social performance management (SPM), a two-year project which seeks to gather evidence of effective SPM and understand its organisational value.

This paper highlights the following elements of Fonkoze’s SPM:

• Social performance as an organizational ethos enables Fonkoze to support and protect its clients by balancing social and financial focus;
• Focus on the right strategy to reach target clients, meeting client needs, developing a supportive culture through establishing solidarity groups and centers, in which staff facilitate learning and provide educational and developmental inputs;
• Monitoring and assessing progress towards social goals through improvements in SPM information system and by placing social impact monitors (SIMs) in branches;
• Using information to improve performance and improving the information system design to strengthen the social performance focus of branch staff;
• Alignment of systems by maintaining organizational culture during transformation.

The paper informs that Fonkoze operates as two distinct institutions with separate legal and governance structures. However, it has been effective in ensuring consistency in mission, methodology and culture within the two institutions.

Finally, the paper lists challenges that Fonkoze may face in the coming years as it migrates to a more formal and systematic SPM system.