Strengthening the Collective Voice of Consumers in the Financial Sector

Earlier this year, CGAP partnered with Consumers International, the global membership organization of consumer groups, to explore the current and potential status of consumer organizations in engaging in consumer financial protection. Consumers International conducted research through surveys, interviews and a virtual workshop bringing together consumer associations in high- and low-income countries. In parallel, CGAP researched mechanisms regulators are using to proactively engage with consumer representatives to support a more inclusive policymaking process.

This webinar will share lessons learned to date and discuss the way forward.