Social Performance Management in Microfinance

The focus on responsible finance is an aspect of growing interest for financial institutions, in line with the United Nations 2030 Agenda.

Achieving a double return, financial and social, starts from the understanding of the institutional mission. Identifying with it, deploying processes and monitoring key indicators, results and impact are essential components measured in all Social Performance Management-SPM.

The focus of this seminar is intended for Senior Management and Board Members, Commercial Areas (Business), Finance, Corporate Social Responsibility, Human Resources, Marketing Areas (Business Development), Customer Service.