This study aims to identify opportunities that can help achieve more equitable work outcomes for women employees in the banking industry in Nepal. 

This policy diagnostic presents policymakers with an overview of gender balance in the finance industry and then focuses on key areas for advancing women’s movement into, and active participation in, executive and other leadership roles.

This blog post shares four strategies to help FSPs overcome the obstacles they face in onboarding female agents and create an environment that encourages women to join and thrive as agents.

This LAPO Microfinance Bank case study shares lessons from their experience in developing and implementing a change management program to underpin its launch of a savings product.

This publication maps out the current landscape of Human Resource Development practices among MFIs, and sheds light on the relationship between HR practices and MFI performance.

How to ensure the sale of appropriate non-credit products to microcredit customers

How can we get to the other side of coronavirus with customer and employee relationships intact?

We need to prioritize organizational learning to develop and enhance financial inclusion interventions. Here are some tips for how to get started.

Employees and agents play an important role in shaping customer's experience. Learn how managers can equip them to deepen customer relationships.  

Loan officers are in a critical position to influence clients’ experience with an MFI. Yet they are often under intense pressure to meet targets. Here are six steps for improving working conditions for microfinance field staff.