Displaying 141 - 150 of 301
Case Study

Client Voices Peru Country Report: Progress and Evolving Risks in an Advanced Consumer Protection Environment

Findings and industry recommendations based on input from 1000 MFI clients
Paper

Voice of the Client: An Analysis of Client Satisfaction and Consumer Protection Across Four MFIs in Peru

Tracking client feedback to improve impact on the populations MFIs aim to serve
Case Study

Client Voices Georgia Country Report - Client Protection and Microfinance in Georgia: A Responsible Market with Opportunities for Improvement

Findings and industry recommendations based on input from 1000 MFI clients
Guide / Toolkit

Effective Codes of Conduct: A Guide for Microfinance Associations

Seven-step process to develop, implement and maintain a Code of Conduct
Paper

Too Little or Too Much Credit: Small Business Indebtedness in the EU

Proposed action steps to develop a better understanding of the phenomenon
Case Study

Loan Officers and Clients’ Over-Indebtedness Prevention: The Case of Banco Adopem

Examining the potential roles of loan officers in preventing over-indebtedness
Paper

MIMOSA 2.0: Mapping the (micro)credit Cycle

Establishing a standard framework for measuring credit saturation
Case Study

Client Voices Pakistan Country Report

Exploring the dynamics of long-term relationships between MFIs and their clients
Case Study

Client Voices Benin Country Report

Surveying client protections in a lightly regulated microfinance market