A Toolbox for Business Correspondent Agents for Better Customer Engagement
This report shares insights on how agents could be empowered to help enhance the uptake of select government-backed insurance products.
"Yes I Get It. Small Deposits Do Make Sense." - Lessons From a Pilot With Airtel Payments Bank on Client Communication
This slide deck charts the journey of a pilot on behavioral communication to encourage women to make small saving deposits.
Consumer Advisory Panels
This paper synthesizes desk research and in-depth discussions with consumer advisory panel representatives around the world.
Gender-Diverse Agent Networks Foster Channel Activity and Financial Inclusion for Women
This study shares insights from gender-lensed data analytics in the Democratic Republic of Congo.
Self-Help Group Members as Banking Agents for Deepening Financial Inclusion
This study shares insights from the rural financial institutions program and demonstrates how self help group members as banking agents or customer service points could deliver last mile banking services to the rural community in a cost-effective and sustainable manner.
Agri-SME Finance: Navigating Volatility in the Wake of the War in Ukraine
This learning brief summarizes the challenges, opportunities, and responses of agri-SMEs, financiers and development partners to the current food crisis.
Inclusive Instant Payment Systems: An Evidence Based Approach From Design to Impact
This white paper summarizes how interoperable payment systems work and discusses the status of interoperability in emerging markets.
Remittances to Latin America and the Caribbean in 2021: Migrant Efforts During the COVID-19 Crisis
This report focuses on the flows of remittances received by each country and sub-region in Latin America and the Caribbean in 2021 and hopes to provide input for decision-making on migration and remittances.
Lessons Learned "Index-Based Agricultural Insurance" - OKO in Mali
This document summarizes the findings of a survey OKO, an insurtech in Mali conducted with ADA's support, and the lessons learned from the project.
IT and Cybersecurity in the Financial Sector
This factsheet shares the German Federal Ministry for Economic Cooperation and Development's and German development cooperation's intentions and calls for actions for combating cybercrime in emerging economies.