This Technical Note is targeted at development funders (donors and DFIs) and provides high level guidance based on CGAP’s prior research on Cash-in / Cash-out (CICO) agent networks.

This LAPO Microfinance Bank case study shares lessons from their experience in developing and implementing a change management program to underpin its launch of a savings product.

This report draws upon data from the portfolios of 17 financial institutions to share market insights and reflections on 10 years of practitioner collaboration.

This webinar will share recommendations about how to develop a human resource management system that is more strategic in bringing the HR function to bear in business planning and maximizing the potential of both leaders and staff.

Join FinEquity, the Graca Machel Trust and Financial Sector Deepening (FSD) Network for a conversation on understanding and addressing financing needs for women-led MSMEs in the SADC region and the launch of FinEquity Africa - a regional group of the global community of practice convened by CGAP. 

This event will share practical lessons in developing and delivering financial services that contribute to improving the resilience of low-income customers.

This paper highlights three different business models, including key revenues and costs drivers, to help understand the market potential of various low-income segments.

The Diagnostic Guidance is intended for funders and facilitators who support women’s financial inclusion efforts and who want to gain behavioral insights into the uptake and usage of financial services among women.

This study is part of the activities of the Laboratory for the Protection of Digital Financial Services Users launched by CGAP in 2021 with an objective to accompany local actors in building a responsible ecosystem for digital financial services.