Showing 21 - 30 of 201 results
Enhancing Financial Capability and Inclusion in Senegal: A Demand-side Survey
Key findings and recommendations for building a more inclusive financial sector
Financial (Dis-)Information: Evidence from a Multi-Country Audit Study
Review of the regulatory environment for low-income households in Ghana, Mexico and Peru
Client Voices Peru Country Report: Progress and Evolving Risks in an Advanced Consumer Protection Environment
Findings and industry recommendations based on input from 1000 MFI clients
Client Voices Georgia Country Report - Client Protection and Microfinance in Georgia: A Responsible Market with Opportunities for Improvement
Findings and industry recommendations based on input from 1000 MFI clients
Voice of the Client: An Analysis of Client Satisfaction and Consumer Protection Across Four MFIs in Peru
Tracking client feedback to improve impact on the populations MFIs aim to serve
SEEP Client Protection Market Diagnostic Tool: User Guide
Self-guided exercise based on CGAP methodology for performing country evaluations
Client Protection in Asia’s Microfinance Industry: Perspectives from Microfinance Associations in Nine Asian Countries
Results of assessments using the SEEP Client Protection Market Diagnostic Tool
European Code of Good Conduct: Discussion Note
Recommended steps to strengthen the Code structure and process
Voices of Microfinance Clients: A Study of Microfinance Clients’ Concerns, Perceptions and Delights
Findings from interviews with over 1,000 clients of Indian MFIs
Consumer Finance Research Methods Toolkit
What research methods are successful in understanding people's money worlds?