This publication is the world’s first microfinance social performance report grounded in customer voices, featuring 72 microfinance organizations that serve a total of 25 million clients in 41 countries across the globe.

This study examines Women's Micro Bank Limited and UNCDF's design of a branchless banking solution, the Mama Bank Access Point initiative, which serves unbanked women in rural Papua New Guinea. 

Based on research with platforms and their workers across five countries, this report describes the platform ecosystem in emerging markets, the experiences of workers and sellers in key sectors, and how financial services can help these workers improve their livelihoods.

This slide deck shares female workers’ experiences and how financial services can help make platforms more inclusive.

This note presents the innovation drivers and competencies as key to developing innovative financial services that meet customer needs.

The objective of the research is to conduct a qualitative and quantitative study to identify opportunities related to the launch of a digital tontine offer.

This study offers an in-depth analysis of the domestic non banking finance company segment involved in lending services.

This Note describes some of the uses of artificial intelligence and machine learning by financial institutions; considers the supervisory responses to such uses; and highlights some ways in which supervisory authorities can themselves use AI and ML to improve the effectiveness and efficiency of supervision.

This study casts a new angle of linking digital technology and business regulations as drivers of financial inclusion and socioeconomic development.

This is one of several case studies looking at the role of design in digital financial services (DFS) for women focusing on examples where research findings have translated into design that has eased and encouraged women’s use of DFS.