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Making Data Work for the Poor

With the rise of digital technologies, the use of personal data by private companies is growing rapidly. But how do we know they will use this data responsibly and in consumers’ best interests?

Case study

A Client Needs-Centred Approach to Financial Inclusion Measurement

Understanding how and why customers use different types of financial services

Risk-Based Customer Due Diligence: Regulatory Approaches

Weighing the pros and cons of risk-based approaches to customer due diligence

Handbook on Consumer Protection for Inclusive Finance

A practical resource for regulators and policymakers on consumer financial protection

Did You See My Tweet? Monitoring Financial Consumer Protection via Social Media

A new channel to measure consumer experience and keep providers accountable

A Customer Centric Lens for Good Agricultural Practices

Tailoring products and services to the specific needs of smallholder farmers

Promoting Responsible Finance and Sustainability in Azerbaijan

This learning brief provides an overview of the key players in the Azerbaijan microfinance sector, followed by more detail on the approaches used by Azerbaijan micro-finance Association (AMFA) to build its sustainability and credibility in the sector.


Safeguarding Rules for Customer Funds Held by EMIs

Technical note exploring regulatory options for protecting consumers' mobile money

Regulating for Responsible Data Innovation: The Role of Insurance Regulators in Dealing with Risks Relating to Consumer Data Protection and Privacy

Framework for insurance regulators to enable responsible data innovation in their markets

An Empirical Risk Assessment of Savings Groups

What are the main risks Savings Group members face and how can they be managed?