This guideline note aims to support AFI member institutions to accelerate the development of IGF policies that enhance sustainable potential for economic growth and to manage the financial risks associated with the impacts of climate change.

This report summarizes the key findings and recommendations from IPA's work with the Uganda Communications Commission analyzing complaint records of mobile financial services users.

This note provides financial sector policymakers with a discussion of the technical concepts relevant to financial health measurement. The purpose is to explain and demystify the various approaches for a non-technical audience, drawing on existing experiences and the state of the art.

This report takes a holistic look at what we have learnt so far in responding to COVID-19 and captures high- level lessons on policy responses that emerged within the Alliance for Financial Inclusion network.

This study highlights the need for financial institutions to expand into housing finance across different income segments—particularly low and middle income households—and regions.

This paper presents MMPI, a composite index that considers mobile money adoption, activity and accessibility at country level in order to facilitate comparisons between markets.

This paper explores challenges and opportunities for digital and e-commerce payments in the Pacific Region. Findings from this study are utilized to plan and implement activities that help in enabling inclusive digital economies in the Pacific.

This research presents insights on emerging customer risks from digital consumer loans in India, analyzing customer complaints and feedback on Twitter and reviews of digital lending apps on Google Play,

This case study draws upon management consulting literature to assess digitalization strategies and evaluates three leading financial organizations in Morocco, Kenya and Ghana against this framework.

This policy brief considers whether central bank digital currencies (CBDCs) can promote the accessibility of financial services across the Pacific islands and the design choices involved in their development.