All Publications
Mobile Money and Consumer Financial Health
This paper explores key risks to consumer financial health relating particularly to low-to-middle-income countries where mobile money is most prevalent, and how the industry stakeholders are addressing these through best practice examples.
Platform-Based Business Models and Financial Inclusion
This paper assesses how platform-based business models can affect financial inclusion, competition, financial stability and consumer protection.
TymeBank Case Study: The Customer Impact of Inclusive Digital Banking
The aim of this research is to shed light on the potential of digital banks to deepen financial inclusion in a way that improves the lives of low-income customers.
Digital Financial Services in Nigeria: State of the Market Report 2021
This publication aims to challenge stakeholder's thinking about financial products and services, and stimulate new approaches to addressing the gaps in financial services.
A Market Study on the Adoption of Digital Financial Services in Jordan
The purpose of this study is to gain a better understanding of consumers' appetite for and usage of digital financial services and their financial behavior in light of the rapid development of Jordan's digital financial services.
Better Practice Guidance on Women’s Digital Financial Capability
This document outlines four steps to work through when designing approaches to women’s digital financial capability: Diagnose, Design, Deliver, and Document.
Beyond Wage Digitization: Financial Capability and Economic Empowerment of Cambodian Women Migrant Workers
Findings from a survey of 2,781 participants providing an analysis of the levels of financial awareness, financial behaviors, and economic empowerment of women factory workers in Cambodia.
Finance in Displacement: Joint Lessons Report
This study brings to light the challenges forcibly displaced persons face in accessing economic opportunities and puts forth a financial health framework for measuring progress against these challenges.
Financial Consumer Protection During a Crisis
This Guideline Note provides policymakers and regulators with a helpful framework to develop effective consumer protection regulations, inclusive consumer awareness and financial education initiatives to plan for future crises.