All Publications

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Paper

Merchant Expansion through Digital Acceptance and Liquidity (MEDAL) Facility Report

This report discusses the future direction of digital payments in Jordan to increase their acceptance both on the merchant and user sides.

Paper

Outcomes Management for Financial Service Providers: A Proposed Standard Framework Aligned With the Sustainable Development Goals

This report aims to contribute to building a framework of actionable indicators based on the SDG targets that can answer the need for a simple, credible methodology to monitor outcomes.

Paper

Responsible Social Protection: Lessons From COVID-19 Digital Cash Transfers

This publication uncovers consumer risks arising from the rapidly digitizing G2P programs aimed at the most vulnerable in society, most of whom have no prior experience with digital technology or the formal financial system.

Paper

Segurísimo: Developing Inclusive Insurance in Colombia

This brief gives a history of the development and characteristics of Segurísimo, a low-cost insurance product developed by Seguros Mundial in 2020.

Paper

State of the Sector: Agri-Insurance for Smallholder Farmers

This report takes stock of the current state of agri-insurance for smallholder households, distilling what has changed in the sector since 2018 and proposing a set of priority areas to guide work over the next five years.

Paper

Technical Needs Assessment Among Entrepreneurial Households and Micro-/Smallholder Farmers in the Agricultural Production and Processing Sector in Armenia

The aim of the study is to get deeper understanding of the key challenges that entrepreneurial households and micro-/smallholder farmers in agricultural production and processing sector in Armenia experience in the long-run.

Paper

The Value of Pay-As-You-Go Solar for Mobile Operators: Insights From Customer Journeys in Benin and Côte d’Ivoire

Building on a 2020 GSMA study which showed that PAYG solar energy customers use mobile money significantly more than other mobile customers, this study looks at 120 in-depth interviews to understand the reasons behind customers' increased usage of mobile money.

Guide / Toolkit

Translating Digital Credit Transaction Data Into Consumer Protection Supervision

This toolkit is aimed at addressing the opportunities and challenges of using digital credit transaction data for consumer protection market monitoring.

Paper

A PACT to Promote Resilience

This publication explains the four dimensions of the measurement PACT framework - Preparedness, Access, Capability, and Ties, and how fintechs support customers within them.