All Publications

Showing 3101 - 3110 of 9043
Case Study

Lessons from CSMs – Agent Perspectives

Exploring the use of Customer and Channel Satisfaction Measurement and Management (CSM) exercises
Ramji, M., Garg, N., Dhawan, R., MicroSave Consulting (MSC)
Case Study

Lessons from CSMs – Customer Perspectives

Using customer feedback to address issues in m-banking
Ramji, M., Dhawan, R., Garg, N., MicroSave Consulting (MSC)
Paper

Managing Channel Satisfaction in Agent Banking

Understanding agent perspectives in mobile banking
Ramji, M., Dhawan, R.,, Bansal, S., MicroSave Consulting (MSC)
Paper

Managing Customer Satisfaction in Agent Banking

Understanding customer perspectives to improve m-banking solutions
Ramji, M., Dhawan, R.,, Bansal, S., MicroSave Consulting (MSC)
Paper

Microcredit in Switzerland

How can stakeholders in Switzerland ensure that microloans reach the poor?
Favre, C., Holmegaard, M., Sparreboom, P., Stoyanova, M., World Microfinance Forum Geneva
Paper

Over-Indebtedness of Microborrowers in Ghana

Protecting microfinance clients from over-indebtedness
Schicks, J., Center for Financial Inclusion at Accion
Paper

Pricing for EM Banking

The importance of designing a relevant pricing scheme for mobile banking in India
Garg,N., MicroSave Consulting (MSC)
Paper

Pricing Mobile Banking Services

Would people in villages be willing to pay for agent-based financial services?
Wright, G., MicroSave Consulting (MSC)
Case Study

Rural Finance Outreach in Central Malawi: Implications for Opportunity International Bank of Malawi

Evaluating rural finance outreach strategies in Malawi
Sharma, D., Nagarajan, G., Financial Services Assessment
Paper

Targeting the Hard-Core Poor: An Impact Assessment

Impact Assessment of the Targeting the Hard Core Poor Pilot in West Bengal, India
Banerjee, A., Duflo, E., Chattopadhyay, R., Shapiro, J., Abdul Latif Jameel Poverty Action Lab (J-PAL)