This report presents the findings of the Voice of the Client pilot project, with the objective to strengthen the application of Client Protection Principles in the microfinance sector and ensure that financial services are tailored to meet client needs.

Can microfinance institutions play a role in enhancing social performance?

How a focus on customer centricity helped the Philippine microinsurer grow

Will China's size translate into improved access to finance for the poor?

This case study explores how BRAC's microfinance companies in Liberia and Sierra Leone responded to the Ebola crisis in 2014, enabling to deliver a remarkable recovery of its operations.

Highlighting 14 partnerships that exemplify best-case scenarios and good practice

Exploring opportunities for mobile money providers to grow their business

Taking social norms into consideration when designing women’s financial inclusion initiatives

Highlights from the Self-Help Group-Bank Linkage Program

Seven case studies along with guidelines on an effective market systems approach