All Publications

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Paper

Digitizing Agricultural Payments: Uganda's Coffee Value Chain

Insights into the operational challenges of digitizing a coffee value chain in rural areas
Amani M’Bale, Rashmi Pillai , Nathan Were, CGAP
Slide Deck

Financial Inclusion Insights Côte d'Ivoire: Complete Analysis

Supplement to the CGAP’s Financial Inclusion Insights 2018 slide deck
CGAP Background Documents
Case Study

Leadership and Organizational Culture in Customer Centricity: The Journey of AMK Cambodia

Decoding the DNA of a customer-centric organization
Anton Simanowitz, Jayshree Venkatesan, Antonique Koning, , Gerhard Coetzee, CGAP
Paper

Providing Insurance Responsibly

Seven principles to guide insurance providers on becoming more responsible
Camyla Fonseca , Craig Churchill, ILO's Impact Insurance Facility
Paper

Uganda Country Assessment on Affordable and Accessible Remittances for Forcibly Displaced Persons and Host Communities

Overview of demand, supply and regulatory constraints
Amolo Ng’weno, Shirley Mburu, Anne Gachoka, Kim Wilson, Aneth Kasebele , Jeremiah Grossman, United Nations Capital Development Fund (UNCDF)
Paper

Where Next After VSLA?

The value of linking Village Savings and Loans Associations with financial service providers
Graham Seel, World Renew
Paper

World Refugee Fund: 2018 Impact Report

Lessons learned on lending to refugees and internally displaced persons
Kiva
Paper

Accelerating Financial Inclusion With New Data

Shedding light on the potential of data to improve financial services for the underserved
Ethan Loufield, Dennis Ferenzy , Tess Johnson, Center for Financial Inclusion at Accion, Institute of International Finance
Paper

Artificial Intelligence: Practical Superpowers - The Case for AI in Financial Services in Africa

Why should companies seriously consider artificial intelligence in their business?
Sushmita Meka , Matt Grasser, Financial Inclusion on Business Runways (FIBR), BFA Global, Mastercard Foundation
Paper

Basic Regulatory Enablers for Digital Financial Services

Guiding policy makers to create an enabling environment for digital financial services
Stefan Staschen , Patrick Meagher, CGAP