All Publications
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Putting Client Insights Into Practice: Six Springboards
Attempts at shifting mindsets, engaging staff and responding to customer needs
State of the Digital Financial Services Market in Zambia, 2018
Insights and findings from the Annual Provider Survey
The Digital Lives of Refugees: How Displaced Populations Use Mobile Phones and What Gets in the Way
Offering opportunities for stakeholders to increase understanding of how refugees use mobile money
The Financial Needs of Mexicans
How do Mexicans meet their financial needs?
Taxing Mobile Phone Transactions in Africa: Lessons From Kenya
Does taxation policy on micro-transactions have the potential to reverse financial inclusion?
Data-Driven Segmentation in Financial Inclusion
How financial services providers can use data analytics to better segment and serve customers
Developing Next Generation Health Financing Instruments for Households: Drawing on Lessons Learned
Top ten lessons for designing effective health financing products
Emerging Evidence on Financial Inclusion: Moving from Black and White to Color
Painting a more nuanced picture of the role of financial services in the lives of the poor
Social Performance Management in Microfinance: Practices, Results and Challenges in Sub-Saharan Africa
Revealing a number of challenges the financial inclusion sector should address
Using Satellite Data in Financial Inclusion
How service providers can use satellite data and advanced analytics techniques to reach customers