All Publications
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What Do Youth Savers Want? Results from Market Research in Four Countries
Learning about what youth want in savings accounts
A Closer Look at Multiple Borrowing in the Philippines
How can MFIs in the Philippines avoid client over-indebtedness?
Beyond Remittances – How To Expand Your Mobile Money Product Suite
Identifying the need for mobile money systems to move beyond remittances
Incorporating Consumer Research into Consumer Protection Policy Making
Using consumer experiences to inform financial consumer protection
Latest Findings from Randomized Evaluations of Microfinance
Using randomized evaluations to highlight the need for flexible microfinance products
Lessons from CSMs – Agent Perspectives
Exploring the use of Customer and Channel Satisfaction Measurement and Management (CSM) exercises
Lessons from CSMs – Customer Perspectives
Using customer feedback to address issues in m-banking
Managing Channel Satisfaction in Agent Banking
Understanding agent perspectives in mobile banking
Managing Customer Satisfaction in Agent Banking
Understanding customer perspectives to improve m-banking solutions
Vittana's First 1500 Student Borrowers
Helping poor students access loans for higher education