All Publications
Digitization in Microfinance: Case Studies of Pathways to Success
This Working Paper takes a unique look at MFI innovation with digital technologies by featuring case studies on five MFIs that successfully created measurable customer and business value through digitization.
A Case Study on Connecting With Low-income Customers Through Digitalisation
This case study draws upon management consulting literature to assess digitalization strategies and evaluates three leading financial organizations in Morocco, Kenya and Ghana against this framework.
Digital Transformation to Alleviate Poverty of the Poor People
The objective of this study is to explain the role Al-Amal Microfinance Bank online services played amid the pandemic.
State of the Economy: Focus on Digitisation and the Impact of COVID-19 on MSEs
In Kenya, the trend of divergent impact continues, with macroeconomic resilience masking sustained inequalities and divergence in recovery.
Savings and Retail Banking in Africa: A Case Study on Innovative Business Models
This study describes six business models to address the challenges financial service providers are increasingly facing as a result of digitization and the pandemic.
The Digital Transformation Guide
Through real examples of implementation experiences across FSP partners, this guide unpacks six key strategies that financial inclusion-focused institutions need to keep in mind as they progress down the path of digital transformation.