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Combining Social and Financial Performance: A Paradox?
Paper presented at the 2011 Global Microcredit Summit, November 14-17, 2011, Valladolid, Spain
Commercial Insurers in Microinsurance
Understanding the role of commercial insurers in microinsurance
Consumer Protection Diagnostic Study
Providing financial consumer protection in Kenya
Count Us In – Aspirations for Financial Inclusion: Understanding Demand for Financial Services Among Low Income Consumers in India
Studying the financial services market for the poor in India
Credit Reporting at the Base of the Pyramid
Setting out recommendations for credit reporting at the base of the pyramid
Customer's Rights and Responsibilities
How can MFI staff inform clients of their rights and responsibilities?
Do Microfinance Rating Assessments Make Sense? An Analysis of the Drivers of the MFI Ratings
Identifying drivers of a good MFI rating
Down to Business: Ryada Microfinance's Experience Introducing Financial Services for Youth
Sharing lessons from a pilot project of youth-inclusive microfinance in Palestine
E/M-Banking Booklet: Volume III
Exploring opportunities and challenges in electronic and mobile banking
E/M-Banking Booklet: Volume IV
Exploring various aspects of electronic banking