All Publications

Showing 2891 - 2900 of 9071
Paper

Responding to Client Complaints at Tameer Bank, Pakistan

How can banks use call centers to address customer complaints?
Center for Financial Inclusion at Accion, The Smart Campaign
Paper

Term Deposits: Rural Clientele Ask For More

How can rural Indonesian banks successfully offer term deposits?
Choudhary, S., MicroSave Consulting (MSC)
Paper

Customer Service Through Call Centres

Highlighting the importance of call centres in supporting financial inclusion initiatives
Mishra, P., MicroSave Consulting (MSC)
Paper

Customer Support for E/M-Banking Users

Highlighting the importance of providing customer support to E/M banking users
Mehta, S., MicroSave Consulting (MSC)
Paper

E/M-Banking in India: State of the Agent Network

Presenting good practices and concerns of E/M banking agents in India
MicroSave Consulting (MSC)
Paper

Financial Inclusion in the People's Republic of China

Moving towards increased financial inclusion in China
Sparreboom, P., Duflos, E., CGAP, Working Group on Inclusive Finance in China
Paper

Lack of Access or Crowded Markets? Towards a Better Understanding of Microfinance Market Penetration

Developing precise indicators to measure microfinance market penetration
Krauss, A., Lontzek, L., Meyer, J., Frommelt, M., Center for Microfinance - University of Zurich
Paper

Optimal (Partial) Group Liability in Micronance Lending

Presenting a model of partial group liability to reduce trade-offs of group liability lending
Allen, T., Dartmouth College
Paper

Public Relations Policy in MFIs: A "Nice To Have" or Necessity?

Why should MFIs have public relations policies?
Lahiri, A., Wright, G.A.N., Bangari, S., MicroSave Consulting (MSC)
Paper

Responsible & Viable Microlending Needs "Smart" Regulation: Some Suggestions from EDA & M-CRIL

Examining issues from RBI's microfinance policy announcements
EDA Rural Systems, M-CRIL