All Publications

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Paper

Financial Inclusion Measurement in the Arab World

Evidence of great potential for deepening financial inclusion in the region
Guide / Toolkit

Financial Services Apps in India: How to Improve the User Experience

Practical guide for designing smartphone applications for financial service customers
Paper

FinTech in MENA: Unbundling the Financial Services Industry

How to unleash the potential of fintech for the Middle East and North Africa
Paper

Guidelines on Outcomes Management for Financial Service Providers

Key Terms and 10 STEPS for Practical, Cost-effective, Outcomes Management
Paper

Key Strategies for Banks Expanding Reach to MSME Segment in Kenya

Five recommendations to help banks increase financing to micro, small and medium-sized enterprises
Paper

Making the Case for Outcomes Management to Financial Service Providers

How can FSPs take advantage of client outcomes data to strengthen social and financial performance?
Paper

Measuring the Performance of Alternative Delivery Channels

Metrics and benchmarks for FSPs to assess their performance against other market actors
Paper

MSME Finance in Malawi - Status and Opportunities for Financial Institutions

Assessing MSMEs' role in the economy and their access to finance
Paper

MSME Finance in Rwanda - Status and Opportunities for Financial Institutions

How can financial institutions effectively support MSMEs?
Paper

MSME Finance in Uganda - Status and Opportunities for Financial Institutions

Insight into the financial needs of MSMEs and consequent product development opportunities