This reading deck for regulators shows how expanding rural Cash-in/Cash-out (CICO) agent networks is key to ensuring more inclusive digital financial systems, illustrates industry innovations that are making rural CICO more viable and presents a set of regulatory considerations that can enable such innovations within a stable financial system. 

This deck shares CGAP's and its partners' comprehensive compilation of recent global knowledge about how Cash-in/Cash-Out agent networks operate in different markets so that it can inform a similar dialogue among financial services providers, policy makers and regulators in other countries.

This reading deck for policy makers shows how rural Cash-in/Cash-out (CICO) agent network expansion is key to ensuring poor people can capture the benefits of digital financial ecosystems and presents a set of policies that have been effective in enabling rural CICO in a way that benefits vulnerable segments.

This case study tests the impact of a new basic savings product positioned in the financial inclusion market using the CGAP customer outcome indicator framework.

This report explores the challenges and opportunities to achieve equitable and inclusive participation in the digital economy, particularly to create or enhance livelihood opportunities.

This special report on central bank digital currencies (CBDC) and financial inclusion looks at the current state of financial inclusion across different developing and emerging economies, and identifies the main use cases CBDC can contribute to.

This case study illustrates how designing programs responsibly can result in greater trust in digital financial services, leading to greater volumes of digital transactions, and increased use of digital savings and e-commerce services.

This study is part of the activities of the Laboratory for the Protection of Digital Financial Services Users launched by CGAP in 2021 with an objective to accompany local actors in building a responsible ecosystem for digital financial services.

The aim of this guidance is to facilitate the processes of target setting, action plan design and reporting for banks that have chosen financial health and/or financial inclusion as one of their areas of significant impact.

This analysis of digital credit users in India, Indonesia, and Kenya assesses the impact of digital credit on their financial health.