All Publications
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Incentives for E/M-Banking Customers to Drive Usage
Incentivizing customers to use m-banking services
Incentivizing E/M-Banking Agents
Examining the importance of incentivizing agents for the success of m-banking
Incorporating Consumer Research into Consumer Protection Policy Making
Using consumer experiences to inform financial consumer protection
Is Micro Too Small? Microcredit vs. SME Finance
Do small and medium enterprises create more jobs for poor households than microenterprises?
Latest Findings from Randomized Evaluations of Microfinance
Using randomized evaluations to highlight the need for flexible microfinance products
Lessons from CSMs – Agent Perspectives
Exploring the use of Customer and Channel Satisfaction Measurement and Management (CSM) exercises
Lessons from CSMs – Customer Perspectives
Using customer feedback to address issues in m-banking
Managing Channel Satisfaction in Agent Banking
Understanding agent perspectives in mobile banking
Managing Customer Satisfaction in Agent Banking
Understanding customer perspectives to improve m-banking solutions