All Publications
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Customer Views on Customer Empowerment: Report on Field Test of Interview Field Guide in India
Developing a methodology to understand the concept of customer empowerment
Debt, Borrowing and Over-indebtedness: a Country-Level Monitoring Framework
Proposal for a "Debt Watch" to review national policies, actions and gaps
Deepening Financial Inclusion: Evidence from Two States
Results and recommendations from a survey on financial literacy and financial inclusion in India
Digital Financial Services in Africa: Beyond the Kenyan Success Story
Assessing the growth potential of digital financial services in seven African countries
Digital Payments for Education in Uganda
Analyzing the public school payment ecosystem, with recommendations for digital solutions
Effectiveness of Entrepreneurship Development Interventions for Women-Entrepreneurs: An ILO-WED Issue Brief
Designing suitable interventions for women’s entrepreneurship development
Emerging Risks to Consumer Protection in Branchless Banking: Key Findings from Colombia Case Study
Protecting users and mitigating risks in the use of mobile financial services in Colombia
Enhancing Financial Capability and Financial Inclusion in Morocco: A Demand Side Assessment
Examining the extent of financial inclusion in Morocco
Financial Inclusion and Optimal Monetary Policy
Examining the implications of different degrees of financial inclusion for optimal monetary policy
Financial Inclusion in Uganda
Facilitating increase in access to financial services in Uganda