All Publications
Is Access to Smartphones Essential to Bridge the Digital Divide?
This study looks at the role of smartphones in household resilience and the significant barriers and challenges that that prevent them from realizing their potential.
Making Finance Work for Refugees: UGAFODE’s Journey in Serving Refugees and Host Communities in Uganda
This brief covers UGAFODE's experience in expanding their services to refugees.
Mobile Internet Skills Training Toolkit
This Toolkit offers a set of free resources to teach people the basic skills they need to access and use mobile internet consisting of short lessons available in PDF and video format.
Mobile Money and Consumer Financial Health
This paper explores key risks to consumer financial health relating particularly to low-to-middle-income countries where mobile money is most prevalent, and how the industry stakeholders are addressing these through best practice examples.
Platform-Based Business Models and Financial Inclusion
This paper assesses how platform-based business models can affect financial inclusion, competition, financial stability and consumer protection.
TymeBank Case Study: The Customer Impact of Inclusive Digital Banking
The aim of this research is to shed light on the potential of digital banks to deepen financial inclusion in a way that improves the lives of low-income customers.
Digital Financial Services in Nigeria: State of the Market Report 2021
This publication aims to challenge stakeholder's thinking about financial products and services, and stimulate new approaches to addressing the gaps in financial services.
A Market Study on the Adoption of Digital Financial Services in Jordan
The purpose of this study is to gain a better understanding of consumers' appetite for and usage of digital financial services and their financial behavior in light of the rapid development of Jordan's digital financial services.
Better Practice Guidance on Women’s Digital Financial Capability
This document outlines four steps to work through when designing approaches to women’s digital financial capability: Diagnose, Design, Deliver, and Document.
Beyond Wage Digitization: Financial Capability and Economic Empowerment of Cambodian Women Migrant Workers
Findings from a survey of 2,781 participants providing an analysis of the levels of financial awareness, financial behaviors, and economic empowerment of women factory workers in Cambodia.