This publication shares lessons learned from 16 institutions that dealt with crises, framed by a four-part hierarchy of needs: liquidity, confidence, portfolio, and capital.

Grounded in an analysis of norms governing women’s agency, ability to enact preferences, bargaining power and financial independence, this report provides a conceptual framework to move Indonesian women from financial inclusion to empowerment.

The objective of the study is to assess various social protection interventions of the central and state governments during COVID-19 and suggest improvements to the programs.

This report provides detailed analysis for cross-border financial service providers to meet evolving consumer and small business needs and expectations.

This case study highlights how the Government of the Philippines (GoP) responded to the pandemic with strong social protection measures. The government program that was created in March 2020 aims to provide cash assistance to 18 million households (over 75 percent of total households) in the country. This case study documents the lessons learned from the implementation of the program, focusing on the digital G2P (government to persons) payment delivery.

This guideline note presents key considerations for regulators and policymakers to understand, develop, facilitate policies and design interventions at advancing digital financial education and financial literacy.

This brief helps unpack the different dimensions of digital financial literacy (DFL) and demonstrate why they should not be tackled in isolation as they are very much connected. It includes four case studies of organizations addressing DFL in their work in Cambodia, Bangladesh, and Ghana.

This Advisory Note sets out M-CRIL's expectation of a four-to-five-year adjustment and recovery period from the COVID crisis, and imagines a road to recovery for the microfinance sector as a whole.

This study examines the role that financial services regulators can play in efforts to address financial inclusion of women.