All Publications

Showing 3131 - 3140 of 9077
Paper

Incorporating Consumer Research into Consumer Protection Policy Making

Using consumer experiences to inform financial consumer protection
Collins, D., Jentzsch, N., Mazer, R., CGAP
Paper

India Post Crisis Results

Rahul Shyamsukha, MIX
Paper

Is Micro Too Small? Microcredit vs. SME Finance

Do small and medium enterprises create more jobs for poor households than microenterprises?
Financial Access Initiative (FAI)
Paper

Latest Findings from Randomized Evaluations of Microfinance

Using randomized evaluations to highlight the need for flexible microfinance products
Bauchet, J., Marshall, C., Starita, L., et al, CGAP
Case Study

Lessons from CSMs – Agent Perspectives

Exploring the use of Customer and Channel Satisfaction Measurement and Management (CSM) exercises
Ramji, M., Garg, N., Dhawan, R., MicroSave Consulting (MSC)
Case Study

Lessons from CSMs – Customer Perspectives

Using customer feedback to address issues in m-banking
Ramji, M., Dhawan, R., Garg, N., MicroSave Consulting (MSC)
Paper

Managing Channel Satisfaction in Agent Banking

Understanding agent perspectives in mobile banking
Ramji, M., Dhawan, R.,, Bansal, S., MicroSave Consulting (MSC)
Paper

Managing Customer Satisfaction in Agent Banking

Understanding customer perspectives to improve m-banking solutions
Ramji, M., Dhawan, R.,, Bansal, S., MicroSave Consulting (MSC)
Paper

Microcredit in Switzerland

How can stakeholders in Switzerland ensure that microloans reach the poor?
Favre, C., Holmegaard, M., Sparreboom, P., Stoyanova, M., World Microfinance Forum Geneva
Paper

Over-Indebtedness of Microborrowers in Ghana

Protecting microfinance clients from over-indebtedness
Schicks, J., Center for Financial Inclusion at Accion