All Publications
Bridging the Divide: Skills for Digital Financial Equity and Inclusion
This report explores the challenges and opportunities to achieve equitable and inclusive participation in the digital economy, particularly to create or enhance livelihood opportunities.
Central Bank Digital Currency – An Opportunity for Financial Inclusion in Developing and Emerging Economies?
This special report on central bank digital currencies (CBDC) and financial inclusion looks at the current state of financial inclusion across different developing and emerging economies, and identifies the main use cases CBDC can contribute to.
Colombia's Ingreso Solidario: Improving Social Protection Through Public-Private Collaboration and Responsible Digital Payment Practices as Part of COVID-19 Emergency Response
This case study illustrates how designing programs responsibly can result in greater trust in digital financial services, leading to greater volumes of digital transactions, and increased use of digital savings and e-commerce services.
Consumer Risks and Digital Financial Services: A Côte d’Ivoire Study
This study is part of the activities of the Laboratory for the Protection of Digital Financial Services Users launched by CGAP in 2021 with an objective to accompany local actors in building a responsible ecosystem for digital financial services.
Core Indicators to Measure Financial Health and Inclusion
The aim of this guidance is to facilitate the processes of target setting, action plan design and reporting for banks that have chosen financial health and/or financial inclusion as one of their areas of significant impact.
Customer-Centric and Responsible Digital Credit Solutions for Urban and Rural Non-farm Entrepreneurs and Smallholder Farmers
This analysis of digital credit users in India, Indonesia, and Kenya assesses the impact of digital credit on their financial health.
DBT Diagnostic Study: Female Beneficiaries' Experience of Receiving DBT
This slide deck reveals evidence from India on female beneficiaries' experience of receiving government-to-person (direct benefit transfer) payment.
Different Strokes for Different Folks: A Customer Onboarding Comparative Analysis
This publication looks at the strategic operations and tactics applied by the Scale2Save partners in East and West Africa to acquire customers.
Digital Adoption of MSMEs During COVID-19
This report explores how MSMEs used digital products during the pandemic, what barriers they faced with digital adoption, and what can be done to support the growth of MSMEs in the digital economy.
How Digital Payments Drive Financial Inclusion in India
This research looks at the journey of digital payments, major events and entities that contributed to it, and products that revolutionized the digital payments space.