Outlining the risks customers face and best practices for improving consumer protection

Why are informal financial groups still so popular in Kenya?

Key findings and implications for policymakers and practitioners

Practical guide for performing country assessments of remittance channels

This case study examines how the Indian financial institution (now a small bank), Janalakshmi, worked with CGAP to put customers at the center of its operations. 

Findings on the impact of housing microfinance on the borrowers' quality of life

Examining and comparing two countries' pathways to inclusive payment ecosystems

Insights into the operational challenges of digitizing a coffee value chain in rural areas

Supplement to the CGAP’s Financial Inclusion Insights 2018 slide deck

Decoding the DNA of a customer-centric organization