All Publications
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Microfinance in Armenia: Sector Characteristics and Adaptation Strategies
Discussing the features of the microfinance sector in Armenia
Financial Inclusion and Microfinance: On the Cases of ODA and Analysis of the Poverty Reduction Effect
Developing microfinance official development assistance projects for poverty reduction in Korea
Establishing a Financial Consumer Protection Supervision Department
Discussing guidelines and principles on designing financial consumer protection policy
FINCA Azerbaijan: Transforming Clients’ Complaints into Loyalty for Life
Case study on developing client complaint handling mechanisms
FinDev Azerbaijan: Retaining Key Staff Through a “Pay for Performance” Culture
Case study on a new staff performance appraisal system and salary compensation scheme
Garanti Bank SA: Combining SME Banking Excellence with a Proposition for Women Entrepreneurs in Turkey
Understanding Garanti’s approach to support women entrepreneurs to set-up and grow their businesses
Expanding Islamic Microfinance in Azerbaijan: The Case for Industry Coordination to Serve New Client Segments
Addressing client drop-outs due to financial product inconsistencies with their religious beliefs
Female Access to Credit in France: How Microfinance Institutions Import Disparate Treatment from Banks
Studying the effects of MFIs' loan-size ceilings on gender
Remittances Market in the Netherlands
Identifying steps to reduce the costs of transferring remittances in the Netherlands
The Role of Microfinance and Entrepreneurship During the Next EU Budgetary Period 2014-2020
Developing a microfinance environment conducive to job creation in the European Union