All Publications
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Financial Inclusion and Resilience: How BRAC’s Microfinance Program Recovered from the West Africa Ebola Crisis
This case study explores how BRAC's microfinance companies in Liberia and Sierra Leone responded to the Ebola crisis in 2014, enabling to deliver a remarkable recovery of its operations.
The Art of Market Facilitation: Learning from the Financial Sector Deepening Network
Seven case studies along with guidelines on an effective market systems approach
Frontier Agents: Case Studies from Brazil, India, Mexico, and Tanzania
Innovative approaches by public and private sector actors in tackling the challenges faced by DFS agents
Proportionality in Practice: Distribution
Lessons from supervisors on implementing proportionate regulation on access to insurance
Responsible Finance: The Making of Association-Led Client Grievance Redress Mechanisms - Experiences of AMFIU in Uganda and Consortium Alafia in Benin
Processes and lessons learned in implementing complaint resolution systems
Savings at the Frontier: Evidence Mapping on Informal Savings Mechanisms
Demand and supply of financial services for savings groups in sub-Saharan Africa
Connected Women: Mapping the Mobile Money Gender Gap: Insights from Côte d’Ivoire and Mali
Where do female customers drop off on the mobile money customer journey?
Increasing Digital Savings and Borrowing Activity with Interactive SMS
Evidence from an experiment with the M-PAWA savings and loan mobile money product in Tanzania
Behavioural Applications to Digital Finance
Insights for FSPs looking to better understand their customers’ financial behavior
Country Overview: Côte d’Ivoire Driving Mobile-Enabled Digital Transformation
How the mobile industry can help the country achieve the UN’s Sustainable Development Goals