All Publications
Consumer Advisory Panels
This paper synthesizes desk research and in-depth discussions with consumer advisory panel representatives around the world.
Developing Rural Agent Networks to Advance Digital Financial Inclusion
This Technical Note is targeted at development funders (donors and DFIs) and provides high level guidance based on CGAP’s prior research on Cash-in / Cash-out (CICO) agent networks.
Inclusive Instant Payment Systems: An Evidence Based Approach From Design to Impact
This white paper summarizes how interoperable payment systems work and discusses the status of interoperability in emerging markets.
The Impact of Digital Technology and Business Regulations on Financial Inclusion and Socio-Economic Development in Low-Income Countries
This study casts a new angle of linking digital technology and business regulations as drivers of financial inclusion and socioeconomic development.
2022 State of the Sector Report: Celebrating 10 Years of Agri-SME Finance
This report draws upon data from the portfolios of 17 financial institutions to share market insights and reflections on 10 years of practitioner collaboration.
Drivers of Financial Services Innovation
This note presents the innovation drivers and competencies as key to developing innovative financial services that meet customer needs.
Supervisory Implications of Artificial Intelligence and Machine Learning
This Note describes some of the uses of artificial intelligence and machine learning by financial institutions; considers the supervisory responses to such uses; and highlights some ways in which supervisory authorities can themselves use AI and ML to improve the effectiveness and efficiency of supervision.
60 Decibels Microfinance Index
This publication is the world’s first microfinance social performance report grounded in customer voices, featuring 72 microfinance organizations that serve a total of 25 million clients in 41 countries across the globe.
The Business Case for Linkage With Informal Savings
This note summarizes practices and lessons learned from the Savings at the Frontier program on providing funding and technical assistance to financial service providers.
The Global Findex Database: Financial Inclusion, Digital Payments, and Resilience in the Age of COVID-19
This edition of the Global Findex database contains updated indicators on access to and use of formal and informal financial services and digital payments, and offers insights into the behaviors that enable financial resilience.