This edition of the Global Findex database contains updated indicators on access to and use of formal and informal financial services and digital payments, and offers insights into the behaviors that enable financial resilience.

The Cyber Resilience Toolkit provides a guide to strengthening cybersecurity and effectively handling cyber incidents for financial service providers.

This guideline note provides actionable guidance on how to properly integrate digital financial services into a national financial inclusion strategy to have a positive impact on end-users.

This paper draws on interviews conducted with nine central banks that are currently exploring retail central bank digital currencies. It shares concrete examples from their work and discusses challenges, risks and regulatory and legal implications.

This publication shares an overview of Digital Financial Literacy Campaign Activity designed to increase the digital financial literacy and decision making skills of women so that they can effectively use digital financial services. 

This publication provides an overview of the increasing interconnectedness of platforms and financial service offerings and how platforms can push the frontiers of inclusive finance.

Building on a 2020 GSMA study which showed that PAYG solar energy customers use mobile money significantly more than other mobile customers, this study looks at 120 in-depth interviews to understand the reasons behind customers' increased usage of mobile money.

This toolkit is aimed at addressing the opportunities and challenges of using digital credit transaction data for consumer protection market monitoring.

This publication explains the four dimensions of the measurement PACT framework - Preparedness, Access, Capability, and Ties, and how fintechs support customers within them. 

This Note recommends measures that regulators and supervisors can put in place to address some of the barriers to financial literacy and thereby enhance financial inclusion.