All Publications

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Case Study

At the Heart of All That We Do: Janalakshmi’s Journey to a Customer-Centric Bank in India

This case study examines how the Indian financial institution (now a small bank), Janalakshmi, worked with CGAP to put customers at the center of its operations. 

Paper

Basic Regulatory Enablers for Digital Financial Services

Guiding policy makers to create an enabling environment for digital financial services
Paper

Breakthroughs for Healthy Birth: What “Health Diaries” Tell Us About Financial and Medical Preparation for Giving Birth Among Women in West Bengal and Jharkhand

How do families in India manage the costs of prenatal care and childbirth?
Paper

Breakthroughs in Affordable Health Care: What ‘Health Diaries’ Tell Us About Managing Health Care and Costs Among Women in West Bengal and Jharkhand

Key findings from surveys conducted with 45 women in two Indian states
Paper

Breakthroughs in Women’s Empowerment: Decision-making Power of Women in Microfinance and Financial Self-help Groups in Jharkhand and West Bengal

Key findings from Health Diaries conducted with 45 women in two states in India
Paper

Islamic Banking: A New Approach for Financial Inclusion

Can Islamic banking products help advance financial inclusion in the Middle East and Africa?
Slide Deck

Leveraging Technology for Meaningful Financial Inclusion in Asia

What opportunities does fintech present for potential providers and customers?
Paper

Transforming Microfinance Institutions in the Arab World: Opportunities, Challenges, and Alignment of Interest

Pros and cons of transforming into a share-capital company
Paper

Water and Sanitation in Dhaka’s Low-Income Settlements, Bangladesh

How low-income families pay for water and sanitation services
Paper

AML/CFT Regulations for Mobile Money: Policy Options for Bangladesh

Recommendations for promoting sustainable supervisory regime for mobile financial services