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At the Heart of All That We Do: Janalakshmi’s Journey to a Customer-Centric Bank in India
This case study examines how the Indian financial institution (now a small bank), Janalakshmi, worked with CGAP to put customers at the center of its operations.
Basic Regulatory Enablers for Digital Financial Services
Guiding policy makers to create an enabling environment for digital financial services
Breakthroughs for Healthy Birth: What “Health Diaries” Tell Us About Financial and Medical Preparation for Giving Birth Among Women in West Bengal and Jharkhand
How do families in India manage the costs of prenatal care and childbirth?
Breakthroughs in Affordable Health Care: What ‘Health Diaries’ Tell Us About Managing Health Care and Costs Among Women in West Bengal and Jharkhand
Key findings from surveys conducted with 45 women in two Indian states
Breakthroughs in Women’s Empowerment: Decision-making Power of Women in Microfinance and Financial Self-help Groups in Jharkhand and West Bengal
Key findings from Health Diaries conducted with 45 women in two states in India
Islamic Banking: A New Approach for Financial Inclusion
Can Islamic banking products help advance financial inclusion in the Middle East and Africa?
Leveraging Technology for Meaningful Financial Inclusion in Asia
What opportunities does fintech present for potential providers and customers?
Transforming Microfinance Institutions in the Arab World: Opportunities, Challenges, and Alignment of Interest
Pros and cons of transforming into a share-capital company
Water and Sanitation in Dhaka’s Low-Income Settlements, Bangladesh
How low-income families pay for water and sanitation services
AML/CFT Regulations for Mobile Money: Policy Options for Bangladesh
Recommendations for promoting sustainable supervisory regime for mobile financial services