This note presents the innovation drivers and competencies as key to developing innovative financial services that meet customer needs.

This Note describes some of the uses of artificial intelligence and machine learning by financial institutions; considers the supervisory responses to such uses; and highlights some ways in which supervisory authorities can themselves use AI and ML to improve the effectiveness and efficiency of supervision.

This publication is the world’s first microfinance social performance report grounded in customer voices, featuring 72 microfinance organizations that serve a total of 25 million clients in 41 countries across the globe.

This note summarizes practices and lessons learned from the Savings at the Frontier program on providing funding and technical assistance to financial service providers.

This edition of the Global Findex database contains updated indicators on access to and use of formal and informal financial services and digital payments, and offers insights into the behaviors that enable financial resilience.

The Cyber Resilience Toolkit provides a guide to strengthening cybersecurity and effectively handling cyber incidents for financial service providers.

This paper examines two research questions. First, does fintech improve digital financial inclusion? Second, are there segments of society that are not included because they do not have the capacity and means to adopt fintech – such as women, the poor and people living in rural areas?

This guideline note provides actionable guidance on how to properly integrate digital financial services into a national financial inclusion strategy to have a positive impact on end-users.

This brief explains how a company that aims to close the protection gap through parametric insurance reaches out to different target groups and creates value for them.

This meta-study explores findings from the savings literature that relate to the key elements used to define financial health, and explores whether they indicate that savings contribute to financial health.