All Publications
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The Business Case for Customer Centricity
Why should financial service providers implement a customer-centric initiative?
The Role of Financial Services in Humanitarian Crises
Guidance and operational lessons on financial sector interventions for people in crisis
Crowdfunding and Financial Inclusion
Mapping the crowdfunding phenomenon and its potential to transform retail financial services
A Roadmap for Promoting Women's Economic Empowerment
What works best in increasing women’s productivity and earnings in developing countries?
Beyond Financial Inclusion: Financial Health as a Global Framework
A model for assessing how well one’s daily financial systems help build resilience
Climate Change and Financial Inclusion
This brief summarizes existing evidence on how financial services can help the poor build their resilience and mitigate the risks associated with climate change, as well as reduce contributions to climate change
Demonetisation and Digitisation - A Diagnostic Study
Studying the impact of the Indian government's demonetization policy
Development Finance Institutions and Financial Inclusion: From Institution-Building to Market Development
How and why funders should shift their focus to a market systems approach
Economic Inclusion of the Poorest Refugees: Building Resilience Through the Graduation Approach
How to serve the poorest and most vulnerable people in a refugee context
Financial Inclusion Measurement in the Arab World
Evidence of great potential for deepening financial inclusion in the region