All Publications
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Developing a Tool to Assess Client Protection
Highlighting the importance of client feedback to improve MFI service
Disclosure Practices in Banking Sector of India: A Comparative Study
Highlighting the importance of disclosure practices of commercial banks
How to Make Optimum Use of Agent Networks (1/2)
Improving viability of business correspondent agents in India
How to Make Optimum Use of Agent Networks (2/2)
Identifying opportunities for business correspondent network managers to make their networks viable
Integration and Interoperability of Financial Services
Studying how the lack of interoperability of financial services affects the rural poor
Poverty Measurement: Challenges and Benefits
Highlighting the advantages of using poverty measurement tools for MFIs
What Makes ServQual Distinctive Tool for Client Protection
Gaining insights on client protection by listening to clients voices
A Case for Livestock Insurance
Lessons from IFFCO-TOKIO's implementation of a livestock insurance product
Agent Banking and Insurance: Is There a Value Alignment?
Analyzing the potential for agent banking channels to offer insurance
Andhra Pradesh MFI Crisis and its Impact on Clients
How has the Andhra Pradesh crisis affected microfinance clients?