All Publications

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Case Study

Resolving Client Complaints: Mechanisms Employed at Ujjivan Financial Services Pvt. Ltd.

Evaluating benefits of client complaints mechanisms for improving service delivery
Case Study

Building Health Insurance and Microfinance in India

Evaluating the influence of adverse selection on health insurance in developing countries
Paper

Don't Throw the Baby Out with Bathwater! Is Aadhaar the Reason for Failure of Direct Benefit Transfer Pilots?

Highlighting the implementation challenges of the Aadhaar unique identification scheme
Paper

Microfinance India: State of the Sector Report 2013

Presenting the current status of microfinance in India
Paper

Payments Infrastructure and the Performance of Public Programs: Evidence from Biometric Smartcards in India

Assessing the impact of using biometric smartcards on welfare programs
Case Study

Designing Products based on Customer Requirements: Unique Approaches of SEWA Bank and IFMR (KGFS model), India

Studying different approaches to designing financial products
Paper

Business Correspondent Model vis-à-vis Financial Inclusion in India: New Practice of Banking to the Poor

Discussing the banking correspondent model as a means to increase the outreach of banks in India
Paper

Microfinance India: The Social Performance Report 2013

Evaluation of the prevalent responsible finance standards and assessment tools