All Publications

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Paper

Barriers to Direct Benefit Transfers for Fertilizer Subsidy

Outlining the challenges in distributing the Indian government fertilizer subsidy
Paper

Enablers for Direct Benefit Transfers of Fertiliser Subsidy

Providing ideas for cash transfer pilots for fertilizer subsidy
Paper

Digital Governance in Developing Countries: Beneficiary Experience and Perceptions of System Reform in Rajasthan, India

What do recipients think of new digital processes for receiving public benefits?
Case Study

At the Heart of All That We Do: Janalakshmi’s Journey to a Customer-Centric Bank in India

This case study examines how the Indian financial institution (now a small bank), Janalakshmi, worked with CGAP to put customers at the center of its operations. 

Paper

Basic Regulatory Enablers for Digital Financial Services

Guiding policy makers to create an enabling environment for digital financial services
Paper

Breakthroughs for Healthy Birth: What “Health Diaries” Tell Us About Financial and Medical Preparation for Giving Birth Among Women in West Bengal and Jharkhand

How do families in India manage the costs of prenatal care and childbirth?
Paper

Breakthroughs in Affordable Health Care: What ‘Health Diaries’ Tell Us About Managing Health Care and Costs Among Women in West Bengal and Jharkhand

Key findings from surveys conducted with 45 women in two Indian states
Paper

Breakthroughs in Women’s Empowerment: Decision-making Power of Women in Microfinance and Financial Self-help Groups in Jharkhand and West Bengal

Key findings from Health Diaries conducted with 45 women in two states in India
Paper

Understanding the Impact of Demonetization on Bank Account Holders from Low Income Households

How did demonetization in India affect people’s financial behavior?
Paper

Challenges and Opportunities in Microfinance Technology

Technology insights into India's transforming microfinance sector