All Publications
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Driving Viability for Banks and Business Correspondents
Helping banks harvest the opportunity provided by business correspondents
Financial Inclusion through E/M-Banking – The Regulatory Landscape in India
Does the regulatory landscape in India facilitate mobile banking?
Graduating SBI Tatkal Customers
Helping customers graduate to a wider range of mobile money services
Lessons from CSMs – Agent Perspectives
Exploring the use of Customer and Channel Satisfaction Measurement and Management (CSM) exercises
Lessons from CSMs – Customer Perspectives
Using customer feedback to address issues in m-banking
Pricing Mobile Banking Services
Would people in villages be willing to pay for agent-based financial services?
Targeting the Hard-Core Poor: An Impact Assessment
Impact Assessment of the Targeting the Hard Core Poor Pilot in West Bengal, India
Can Health Microinsurance Protect the Poor?
Studying a client-managed health insurance model in Pune, India
Consumer Protection Regulation: Microfinance Needs and Initiatives in India
Protecting microfinance consumers in India