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Leadership and Organizational Culture in Customer Centricity: The Journey of AMK Cambodia
Decoding the DNA of a customer-centric organization
Basic Regulatory Enablers for Digital Financial Services
Guiding policy makers to create an enabling environment for digital financial services
Breakthroughs for Healthy Birth: What “Health Diaries” Tell Us About Financial and Medical Preparation for Giving Birth Among Women in West Bengal and Jharkhand
How do families in India manage the costs of prenatal care and childbirth?
Breakthroughs in Affordable Health Care: What ‘Health Diaries’ Tell Us About Managing Health Care and Costs Among Women in West Bengal and Jharkhand
Key findings from surveys conducted with 45 women in two Indian states
Breakthroughs in Women’s Empowerment: Decision-making Power of Women in Microfinance and Financial Self-help Groups in Jharkhand and West Bengal
Key findings from Health Diaries conducted with 45 women in two states in India
Understanding the Impact of Demonetization on Bank Account Holders from Low Income Households
How did demonetization in India affect people’s financial behavior?
Challenges and Opportunities in Microfinance Technology
Technology insights into India's transforming microfinance sector
Responsible Finance in India: Lessons for Rwanda
A roadmap for incorporating best practices for consumer protection
State of the Agent Network, India 2017: Agent Network Accelerator Research
Recommendations on how to develop a viable agent network