All Publications
Putting Agents to Use: Insights From a Multicountry Research on Customer’s Usage of CICO Agents
This report shares strategies for enhancing customer retention among cash-in and cash-out (CICO) agents.
The Environmental Impact of Promoting Access to Green Energy Through Inclusive Finance
This study shares the results of the greenhouse gas emissions impact assessment of an agricultural system consisting of a solar-powered water pump, thresher and dryer.
Understanding Customers in Environments of Severe Climate-Related Weather Events
This demand side study in Nigeria and Bangladesh aims to provide firsthand information about how vulnerable people build and lose resilience, as well as a close view of how they gather and spend funds to cope with a climate crisis.
The Impact of Mobile Money Interoperability on Financial Inclusion
This report assesses the impact of mobile money interoperability by considering the economic literature on interoperability more generally and utilizing a case study approach in five mobile money countries: Ghana, Kenya, Malawi, Rwanda and Tanzania.
Building Value in Microfinance Through Digitization: A Role for Funders
Funders play a crucial role in ensuring that microfinance institutions (MFIs) continue to serve the most excluded and underserved customers in the future. This note highlights the importance of funders in supporting the digital transformation of MFIs.
Digital Financial Services for Garment Workers in Bangladesh
This research sheds light on digital financial capabilities, financial products availability and usage, and social welfare ecosystem in Bangladesh.
The Digital Transformation of Small and Micro-Businesses in Bangladesh
This report provides an analysis of the second phase of the Build Back Better—Enhancing Recovery and Resilience of Small and Micro-Businesses (SMB) project in Bangladesh since 2020.
Scaling up Responsible Digital Payments in the Rwandan Tea Sector
This report proposes an approach for scaling digital payments in the Rwandan tea sector building on the evolving payments ecosystem.
Digital Financial Literacy via E-commerce: Implications for Bangladesh, Especially for Women in Business
This paper explores and evaluates the best ways to reach the less digitally and financially literate segments of the community in Bangladesh, especially women, to ensure that ultimately no one is left behind.