This reading deck puts a spotlight on the specific data trails generated by digitally included yet poor people, the sources of these data trails, and variations of data trails across different segmentations.

Based on customer research in Cote d’Ivoire, Kenya, Morocco, Nigeria, and Uganda, this paper provides a synthesis of findings that help understand to what extent savings allowed customers to increase their financial resilience.

The report highlights internal and external factors impacting social and solidarity economy organizations in their social innovation process and presents a set of policy recommendations to unlock their potential.

This is one of several case studies looking at the role of design in digital financial services (DFS) for women focusing on examples where research findings have translated into design that has eased and encouraged women’s use of DFS.

Given the urgency of digital transformation to build an inclusive recovery, this paper provides timely insights into how to enable supply chain finance models in three African countries.

This paper highlights three different business models, including key revenues and costs drivers, to help understand the market potential of various low-income segments.

This reading deck summarizes lessons from a pilot exercise that involved the Financial Sector Conduct Authority (FSCA) and five FSPs in South Africa focused on measuring intermediate customer outcomes from a supervisory perspective. 

This LAPO Microfinance Bank case study shares lessons from their experience in developing and implementing a change management program to underpin its launch of a savings product.

Based on research with platforms and their workers across five countries, this report describes the platform ecosystem in emerging markets, the experiences of workers and sellers in key sectors, and how financial services can help these workers improve their livelihoods.

This publication offers an overview and gender-disaggregated data analysis of the Nigerian lending market, and provides valuable insights on 100 million adult Nigerians' behaviors and financial preferences.