All Publications
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Making Consumer Protection Regulation More Customer-Centric
Addressing demands from emerging market authorities to help them move toward a more customer-centric approach
Microfinance and COVID-19: A Framework for Regulatory Response
A review of current practice in a range of countries to suggest steps forward
Policy and Regulatory Reforms in the AFI Network 2019
Snapshot of policy reforms collected via a survey sent to all AFI members in January 2020
Policy Framework for Leveraging Digital Financial Services to Respond to Global Emergencies – Case of COVID-19
Benefits of DFS in building resilience to withstand economic and financial shocks
Measuring Financial Health: What Policymakers Need to Know
Recommendations for policy makers on strategies for measuring financial health
Digital Identity and e-KYC Guidelines for the Arab Countries
Recommendations for Arab countries for developing their Digital ID and Electronic Know Your Customer programs
Financial Inclusion in the Technology-Led Globalization Age
Cross-border retail payments and prospects for the Arab region
Inclusive Green Finance Policies for MSMEs
Existing policy tools and techniques for low-income populations and MSMEs can be refined and repurposed with a green focus.
Supervisory Responses to the Impact of COVID-19 on Credit Quality
Options for banking supervisors in response to the COVID-19 pandemic
The Use of Agents by Digital Financial Services Providers
As distribution of digital financial services through agents increases, this Technical Note focuses on regulating agent models within an enabling framework that fosters financial inclusion.