This publication provides insights into how MSMEs have navigated challenges presented by the pandemic and what support they had available along with lessons learned to help prepare for future crises.

This report analyzes and presents the social and environmental impact of Symbiotics investments as of December 2021 and explains how it supports more than 2 million people in 76 developing countries around the world.

This reading deck provides an analysis of the Banking-as-a-Service (BaaS) model, a new business model that enables non-banks to offer banking services under their own brand and seamlessly embedded into their digital offering with four case studies of BaaS providers from Europe, US and Mexico.

This paper synthesizes desk research and in-depth discussions with consumer advisory panel representatives around the world.

This Technical Note is targeted at development funders (donors and DFIs) and provides high level guidance based on CGAP’s prior research on Cash-in / Cash-out (CICO) agent networks.

This white paper summarizes how interoperable payment systems work and discusses the status of interoperability in emerging markets.

This study casts a new angle of linking digital technology and business regulations as drivers of financial inclusion and socioeconomic development.

This report draws upon data from the portfolios of 17 financial institutions to share market insights and reflections on 10 years of practitioner collaboration.

This note presents the innovation drivers and competencies as key to developing innovative financial services that meet customer needs.

This Note describes some of the uses of artificial intelligence and machine learning by financial institutions; considers the supervisory responses to such uses; and highlights some ways in which supervisory authorities can themselves use AI and ML to improve the effectiveness and efficiency of supervision.