All Publications

Showing 2171 - 2180 of 7228
Paper

Microfinance at the Margin: Experimental Evidence from Bosnia and Herzegovina

The effects of microcredit on households without prior access to finance in Bosnia and Herzegovina
Augsburgy, B., Haas, R.D., Harmgart, H., Meghir, C., European Bank for Reconstruction and Development
Paper

Microfinance in Evolution: An Industry Between Crisis and Advancement

Highlighting the need for client-focused microfinance
Lützenkirchen, C., Weistroffer, C., Deutsche Bank
Paper

Perspectives on Risk Management from a Chinese City Commercial Bank (EN)

How does a leading microfinance player in China manage risks?
PlaNet Finance China
Paper

Perspectives on Risk Management from a Policy Bank

Assessing the risks faced by the Chinese microfinance sector
PlaNet Finance China
Paper

Poverty Outreach: Big Expectations, Mixed Results, Transparency Opportunity

Improving poverty outreach of the microfinance industry
MFR
Paper

Responding to Client Complaints at Tameer Bank, Pakistan

How can banks use call centers to address customer complaints?
Center for Financial Inclusion at Accion, The Smart Campaign
Paper

Term Deposits: Rural Clientele Ask For More

How can rural Indonesian banks successfully offer term deposits?
Choudhary, S., MicroSave Consulting (MSC)
Paper

Customer Service Through Call Centres

Highlighting the importance of call centres in supporting financial inclusion initiatives
Mishra, P., MicroSave Consulting (MSC)
Paper

Customer Support for E/M-Banking Users

Highlighting the importance of providing customer support to E/M banking users
Mehta, S., MicroSave Consulting (MSC)
Paper

E/M-Banking in India: State of the Agent Network

Presenting good practices and concerns of E/M banking agents in India
MicroSave Consulting (MSC)